Refund Policy

1. Digital subscriptions

DevPOS is a digital subscription service. Once a plan is activated, the subscription fee is non-refundable except in the cases described below — the service is delivered instantly and cannot be "returned".

2. Try before you pay

Every workspace starts with a 15-day free trial with full features and no credit card. The trial exists so you can test everything before spending a single rupee. If anything is unclear during the trial, contact us — we would rather answer your questions first than process a complaint later.

3. Manual payment mistakes — we correct them, never lose them

Mistakes with JazzCash, Easypaisa or bank transfer payments are corrected as account credit or subscription extension, never lost:

Sent the wrong amount? The extra amount is credited to your DevPOS account balance toward future billing. Paid twice? The duplicate payment becomes account credit or extends your subscription. Submitted a wrong transaction ID or receipt? We investigate; once verified, your payment is applied correctly.

Because manual payments are verified by our team before activation, most mistakes are caught and fixed during verification itself.

4. Genuine billing errors — we fix or refund

If we make a real billing error — for example you are charged twice for the same period, your approved payment did not activate your plan, or the wrong plan was applied — we correct it immediately, and where a correction is not possible we refund the amount.

5. How to request a review

Contact us within 7 days of the charge: email sardartoheed50@gmail.com or call/WhatsApp +92 300 0936354 (Mon–Sat 09:00–21:00 PKT). Include your business name, the date and amount of the charge, and your transaction ID or receipt screenshot.

6. Timelines

We acknowledge your request within 1 business day and resolve it within 5 business days. Approved refunds are sent through the same channel you paid with (bank transfer, JazzCash, Easypaisa or card reversal) within 7 business days of approval.

7. Not refundable

Change of mind after the plan was activated and used; partial use of a billing period; an expired trial that was never converted to a paid plan; promotional or discounted plans (except in genuine billing-error cases, section 4).

8. Cancellation vs refund

You can cancel anytime — cancellation stops all future billing. Already-paid periods are not refunded under this policy, except as described in sections 3 and 4.